Terms of Service Starpolar®

1. Scope

These Terms govern your use of the Starpolar website and the Starpolar app, including pre release and beta versions. If you participate in a beta, the Beta Program Terms also apply. If there is a conflict, the Beta Program Terms apply only to beta participation and these Terms apply to everything else. Your use is also subject to our Privacy Policy.

To use the Starpolar app, acceptance of these Terms and the Privacy Policy is mandatory. You can withdraw this acceptance at any time by deleting your account.

2. Minimum Age

You must be at least 13 years old to use Starpolar. If the minimum age to consent to digital services in your country is higher, you must meet that higher age or have valid consent from a parent or legal guardian.

3. Accounts and Access

You are responsible for maintaining the confidentiality of your account access. You must provide accurate information and keep your contact details up to date. You must not create or use accounts in a way that misleads others, circumvents limits, or abuses offers or rewards. We may limit, suspend, or terminate access if we reasonably believe your account is involved in misuse, fraud, or security risks.

4. The Service

Starpolar provides tools for planning, routines, lists, and related productivity features. Some features may require an internet connection. We may update, change, or discontinue parts of the service over time. We do not guarantee that any specific feature will remain available forever.

5. Starpolar Plus Subscriptions

Starpolar Plus is offered as a monthly subscription and a yearly subscription.

Store billing
If you subscribe through iOS or Android, payment, renewal, cancellation, and refund handling are processed by Apple or Google under their terms. You must manage cancellations and billing issues through the store account you used to purchase. We cannot directly cancel or refund store subscriptions on your behalf.

Free trial
Where available, the 7 day trial starts when you activate it in the relevant store. If you do not cancel in your store settings before the trial ends, the subscription automatically becomes paid and renews according to the store rules. Billing, cancellation, and refunds are handled exclusively by Apple or Google.

Restore purchases
Where supported, you can restore purchases using the store restore mechanism.

5.1 Group and Organization Subscriptions

This offer is exclusively for clubs and businesses. It is not offered to consumers.

Contracting is based on an individual offer by email. A contract is formed only after our written confirmation and receipt of payment.

Payment is made via SEPA or RevolutPay. Access is activated only after payment is received.

Invoices are payable within 14 days unless agreed otherwise in the offer. If payment is late, we may suspend access until payment is received.

The minimum term is 6 months. Termination during the minimum term is only possible for good cause. Ordinary termination is possible at the end of the term via email or contact form.

Good cause includes material breach, misuse, or non payment.

There is no automatic renewal and no automatic repeat charge. We contact you 14 days before expiry regarding a possible extension. Any extension requires your explicit consent.

Prices are individual and depend on license count and term length.

6. Acceptable Use

You agree not to misuse Starpolar. In particular, you must not:

• attempt to bypass technical limitations or usage limits
• reverse engineer, decompile, or attempt to extract source code except where such restriction is prohibited by law
• scrape or automate access in a way that harms stability or violates reasonable rate limits
• interfere with security, abuse reporting, or authentication systems
• use Starpolar to harass, threaten, or harm others
• use Starpolar for unlawful purposes

7. Content Rules

Starpolar currently does not provide public posting features. However, you are responsible for what you create or store in the app.

You must not create, store, upload, or transmit content that:

• is unlawful, threatening, or harassing
• contains hate speech, extremist content, or incitement to violence
• contains sexual exploitation, child sexual abuse material, or any content involving minors in a sexual context
• contains instructions or encouragement for self harm
• infringes intellectual property rights or privacy rights of others
• impersonates another person or organization, or uses misleading names intended to deceive
• is intended to facilitate fraud, stalking, or wrongdoing

We may remove access or terminate accounts where we reasonably believe content violates these rules or creates legal or safety risks.

8. User Content and Responsibility

You may enter content into Starpolar. You remain responsible for what you create, upload, or store, and for ensuring you have the rights to do so. Starpolar is a productivity tool and not a professional advice service. Do not rely on Starpolar for medical, legal, safety critical, or emergency decisions.

Nutrition and macro guideline features are for general informational and planning purposes only and are not intended for diagnosis, treatment, or prevention of any medical condition.

If you have a medical condition, are pregnant, have a history of disordered eating, or are unsure whether guidance is appropriate for you, consult a qualified physician or other licensed healthcare professional.

9. Data Storage and Backups

Some data may be stored locally on your device and in Firebase Firestore depending on the feature, including data used to synchronize settings and related app content across devices. Data stored locally on your device is stored in encrypted form. In the app settings, you can disable synchronization, delete nutrition data, and remove all app files stored through the app. Complete deletion of account associated data requires account deletion. You are responsible for maintaining backups where appropriate. We do not guarantee that data will always be recoverable in all scenarios, especially in pre release and beta versions, to the extent permitted by law. Where we store data on our servers, we use reasonable measures to protect and maintain it, but we still cannot guarantee recovery in every scenario, especially in beta versions.

10. Intellectual Property

Starpolar, its branding, design elements, software, and content are protected by intellectual property laws. We grant you a personal, limited, non exclusive, non transferable license to use Starpolar for your own purposes, subject to these Terms. You must not copy, modify, distribute, sell, or sublicense Starpolar or any part of it except where you have our prior written permission.

11. Feedback

If you submit feedback, suggestions, or ideas, you grant Starpolar a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty free license to use, reproduce, modify, publish, and otherwise exploit that feedback for any purpose, without compensation to you. You confirm that you have the right to submit the feedback.

12. Suspension and Termination

You may stop using Starpolar at any time and may request account deletion through the app where available. We may suspend or terminate your access if we reasonably believe you violated these Terms, created security risks, abused the service, or repeatedly provided fraudulent or inauthentic information. If your access is terminated, any active store subscription remains governed by Apple or Google until you cancel it through the store.

In the app settings, you can disable synchronization, delete nutrition data, and remove all app files stored through the app. These actions do not by themselves delete your account.

Account deletion is available in the app settings. If you cannot access the app, you can request deletion by emailing hello@starpolar.app from the email address linked to your account.

After a verified deletion request, your account remains recoverable for 30 days. Once that 30 day period expires, we permanently delete the remaining account associated data from our servers and synced Firebase storage, unless limited retention is legally required.

For security, we may ask for additional information to verify ownership of the account before deleting it.

If you lose access to the email address linked to your account, we may not be able to verify ownership and may be unable to process the deletion request until verification is possible.

13. Disclaimers

Starpolar is provided as is and as available. Features may be unstable, incomplete, or change over time. To the extent permitted by law, we make no warranties of any kind, including fitness for a particular purpose, uninterrupted availability, or error free operation.

14. Limitation of Liability

To the extent permitted by law, Starpolar is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profit, revenue, business, or goodwill arising out of or related to your use of the service. Nothing in these Terms limits liability where it cannot be limited under applicable law, including liability for intent or gross negligence where applicable.

15. Governing Law and Venue

These Terms are governed by the laws of Austria, excluding conflict of law rules. Mandatory consumer protection rules of your country of residence remain unaffected. To the extent legally permitted, exclusive venue for disputes is the competent court at the seat of Starpolar's business in Austria.

16. Privacy

Our Privacy Policy explains how we process personal data. By using Starpolar, you acknowledge that processing as described in the Privacy Policy.

17. Changes to These Terms

We may update these Terms to reflect changes in features, providers, or legal requirements. We will update the date at the top. If changes are material, we may provide additional notice in the app or on the website.

18. Contact

Questions about these Terms: hello@starpolar.app.